[Stu Mills]

Hi,

I probably will need to update to the latest version, I just want to ask known bugs after calibrating, writing doesn’t line up, as in there is a lag.

Can anyone assist?

[Alexandra Promethean]

Hi Stuart,

 

Please could you confirm the following to help us diagnose issue:

-Hardware model number

-Driver and firmware version

-Computer operating system and version

-Is the issue specific to ActivInspire? Which version of ActivInspire are you using?

 

We look forward to your response.

Kind regards,

Alex

Promethean Technical Support

[Stu Mills]

Hardware model number

-PRM-35 projector
-ABV387PRO – Activeboard

-Driver and firmware version

-Inspire 2.14.67304

version of ActivDriver 5.18.12

-Computer operating system and version

MAC

Catalina

-Is the issue specific to ActivInspire? Which version of ActivInspire are you using?

 

 

[Alexandra Promethean]

Hi Stuart,

Thank you for confirming.

Please update the software to the latest version (https://support.prometheanworld.com/activinspire-download) and test.

Does the issue persist?

Thanks,

Alex

Promethean Technical Support

[Autor]

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