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    • #31253
      Stu MillsStu Mills
      Teilnehmer

      Hi,

      I probably will need to update to the latest version, I just want to ask known bugs after calibrating, writing doesn’t line up, as in there is a lag.

      Can anyone assist?

    • #31266

      Hi Stuart,

       

      Please could you confirm the following to help us diagnose issue:

      -Hardware model number

      -Driver and firmware version

      -Computer operating system and version

      -Is the issue specific to ActivInspire? Which version of ActivInspire are you using?

       

      We look forward to your response.

      Kind regards,

      Alex

      Promethean Technical Support

    • #31267
      Stu MillsStu Mills
      Teilnehmer

      Hardware model number

      -PRM-35 projector
      -ABV387PRO – Activeboard

      -Driver and firmware version

      -Inspire 2.14.67304

      version of ActivDriver 5.18.12

      -Computer operating system and version

      MAC

      Catalina

      -Is the issue specific to ActivInspire? Which version of ActivInspire are you using?

       

       

    • #31292

      Hi Stuart,

      Thank you for confirming.

      Please update the software to the latest version (https://support.prometheanworld.com/activinspire-download) and test.

      Does the issue persist?

      Thanks,

      Alex

      Promethean Technical Support

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