Media Error 1009 Cannot access property or method

hanyhany Posts: 1
edited March 2016 in Software Solutions
Error 1009 Cannot access property or method
at Prometheanflvplayer/ OnResize()
at Prometheanflvplayer/ OnNetStatus()
at flash.net::NetConnection/connect()
at Prometheanflvplayer/ InitVideo()
at Prometheanflvplayer/


  • WendyWendy Posts: 207 admin
    edited August 2015
    Hi Harry, 

    Thank you for posting. 
    What were you trying to do when you got this error message?  

    If you could provide some additional information regarding your Operating System and the Promethean products involved, we'll get to the bottom of this.

    Alternatively, I have created a reference for you in case you prefer to call out Tech Support line instead:  00463139
  • HagarHagar Posts: 9

    I received the same message when trying to open a media from an old flipchart.
    The board is Activtouch and the Windows is Windows 7.1.

    I installed the latest version of Flash Player along with Java.

    Many thanks.

  • Adam K PrometheanAdam K Promethean Posts: 1,967 admin
    Hi Hagar,

    Thanks for posting on the Support Community.

    With regard to this error message, please can you confirm what the media was that was used in the flipchart? 

    For example, was this an old video file that was embedded into the flipchart? If so, its possible if that video file is no longer available on the computer in the same location as when this was originally located you may get this error. 

    Kind regards,
    Promethean Technical Support

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