Calibrate pen

Linea WadeLinea Wade Posts: 2
edited March 2016 in Interactive Whiteboards
Hi I have an older model Activboard and need to know how to calibrate the pen.


  • Jarrad PrometheanJarrad Promethean Posts: 642 mod
    edited September 2015
    If you are unable to
    start the Calibration process by hovering the pen of the flame light in the
    upper left corner of the ActivBoard’s surface, then you can click on the
    ActivManager icon next to where the time and date display (in Windows, this
    will be to the lower left; in OS X this will be to the upper right) on the computer
    to choose the ‘Calibrate’ option from there.


    If an error message is
    received stating the a board is not found or if the ActivManager Icon has a red
    X on it, there may be a problem with the connection between the ActivBoard and
    the computer in use with it.  Out
    Technical Support Team can help you to troubleshoot what may be happening with
    that connection.


    (Support Case
  • Linea WadeLinea Wade Posts: 2
    edited April 2015
    Thank you Jarrad I was able to get the calibration screen up only to find out I must not have the correct pen for this board. I have an older model Activboard and the pen must be newer so it's not working.
  • Jarrad PrometheanJarrad Promethean Posts: 642 mod
    edited September 2015

    If you need to
    purchase any additional pens for that board, you can contact
    a Promethean reseller in your area for information about pricing and
    availability for those pens.


    (Support Case 00513508)
  • Richard AdamsRichard Adams Posts: 1
    edited November 2015
    I am having this same problem. I have a Second Generation Activboard that must use a certain pen...and the pen I have it newer than the ones that I currently possess. I have heard that the second generation boards use the pen that is orange and grey...but I really do not know that for sure...do you know this? Is there a certain pen that must be purchased for an older model board?
  • cieefielcieefiel Posts: 1
    I am having the same problem. However, I do not have a activmanager icon on my computer. What do I need to do in order to calibrate my pen?
  • Adam K PrometheanAdam K Promethean Posts: 1,967 admin
    Hi cieefiel,

    You will need to download the ActivDriver from the below link:

    Once this is installed, open the ActivManager application and select Calibration.

    I hope this information helps.

    Kind regards,
    Promethean Technical Support
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