Pen problems after computer restarts

J. ChamblissJ. Chambliss Posts: 1
edited March 2016 in Accessories
After my computer is shut down, the next time I try to use the Promethean Board, the pen will not work. I have to uninstall and reinstall the software to make it work. The pen also stops working if I do an update. This is happening to multiple users at our school.


  • Miguel PrometheanMiguel Promethean Posts: 415 mod
    edited October 2015

    Thank you for your post.

    In order to assist you further please provide details below:

    - model of the ActivBoard
    - does the issue happen if you log in with admin rights?
    - have you tried to disable the option "boot up from USB" on the BIOS of the computer?
    - how long is the USB connection from the computer to the ActivBoard?

    Kind regards

    Promethean Technical Support
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