It may be necessary to set the ActivCast application to be trusted. The following ports need to be open and allowed on the network:
It may also be necessary to whitelist the following URLs:
If your network uses a firewall, it may also be necessary to whitelist the following URLs:
• https://otaupdate.prometheanworld.com (software updates)• cdn-otaupdate.prometheanworld.com (software updates)• promethean.api.splashtop.com (cloud server)• https://promethean-wbs.relay.splashtop.com
Promethean Technical Support
The ActivConnect OPS-G has a different download.
You can find the OPS-G download using the following article:
If we can assist you further, please let us know!MarthaPromethean Technical Support