I apologize for my late response. I followed your instructions. Sound works on the board and the red flame will turn to blue with the pen, so I know that the USB cable is working. My pen still does not want to calibrate.
The only change made from the it was working has been a new computer. Active Inspire was loaded via your website.
Miguel Promethean said:
Hi aga,Note that we don't deal with Amazon sellers, therefore we cannot confirm if they are reliable or not.However the picture of the product does show the ActivPen3 which is the correct model for your ActivBoard.If in doubt please contact the company where the ActivBoard was purchased from.Thank youMiguelPromethean Technical Support
Hi everbodyI have a problem with my Promethean active pen , suddenly the active pen stop working . i tried many other active pens and it is working correctly on the same board . and i tried my pen with other board but still not working. My active pen is out of date ( expired ) .What can i do ?
Answer me please, our school doesn't have very much money, we need to figure it out. We cant afford to buy a whole new board.