If we buy and install the boards ourselves, do we then forfeit the warranty? Do we need to fly in an installer all the time? I am pretty sure we have capable staff to install.


  • Adam K PrometheanAdam K Promethean Posts: 2,325 admin

    Thanks for posting on Support Community.

    You do not forfeit any warranty if you install these yourselves.
    Any damage caused to the products due to a bad installation wouldn't be covered under warranty however.

    We have installation documents on our Support site aswell as being in the box, along with installation videos on the Support site. 

    I hope this information helps.

    Kind regards,
    Promethean Technical Support
  • suttonksuttonk Posts: 1

    Hey need some assistance with boards

  • Adam K PrometheanAdam K Promethean Posts: 2,325 admin
    Hi Suttonk,

    Thanks for posting.

    You can look at our self-service support site on: https://support.prometheanworld.com/ where you may find the answers you're looking for. You can also contact Promethean Technical Support on the below link:

    Alternatively, feel free to create a new Post on the Support Community so we can help.

    Please ensure that you provide serial numbers (if it's a hardware issue/query) and give as much detail as possible to what the issue is.

    Promethean Technical Support
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