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Warranty

If we buy and install the boards ourselves, do we then forfeit the warranty? Do we need to fly in an installer all the time? I am pretty sure we have capable staff to install.


Answers

  • Adam K PrometheanAdam K Promethean Posts: 2,325 admin
    Hi,

    Thanks for posting on Support Community.

    You do not forfeit any warranty if you install these yourselves.
    Any damage caused to the products due to a bad installation wouldn't be covered under warranty however.

    We have installation documents on our Support site aswell as being in the box, along with installation videos on the Support site. 
    https://support.prometheanworld.com/product/activboard-systems

    I hope this information helps.

    Kind regards,
    Adam
    Promethean Technical Support
  • suttonksuttonk Posts: 1

    Hey need some assistance with boards


  • Adam K PrometheanAdam K Promethean Posts: 2,325 admin
    Hi Suttonk,

    Thanks for posting.

    You can look at our self-service support site on: https://support.prometheanworld.com/ where you may find the answers you're looking for. You can also contact Promethean Technical Support on the below link:
    https://support.prometheanworld.com/contact/

    Alternatively, feel free to create a new Post on the Support Community so we can help.

    Please ensure that you provide serial numbers (if it's a hardware issue/query) and give as much detail as possible to what the issue is.

    Thanks,
    Adam
    Promethean Technical Support
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