Skype for Business - ActivManager

We have had consistent errors with the Skype for Business client (we use SfB for our telephony, etc.) knocking out board connectivity. The only way round this is for our end-users to completely exit the SfB client and then reconnect the board and reload ActiManager. Has anyone else had issues like this, and how did you resolve it?



  • Adam K PrometheanAdam K Promethean Posts: 2,270 admin
    Hi tfarr,

    Thank you for posting on the Support Community.

    With regard to the issue you are experiencing, please could you confirm the model number (not serial number) of the ActivBoard you are using?

    Also, please can you let us know the firmware that is listed within ActivManager Control panel when the ActivBoard is connected?

    This will help to identify the next steps to see if we can find a solution.

    Promethean Technical Support
  • tfarrtfarr Posts: 4

    Hi Adam

    Model No: ABV378PRO

    Firmware Version: 8.04 Build 4

    ActivDriver Version:

  • Adam K PrometheanAdam K Promethean Posts: 2,270 admin
    Hi tfarr,

    Thanks for your reply.

    Please could you attempt to upgrade the firmware on this ActivBoard and see if you continue to have this issue?
    The instructions and a link to the firmware file can be found on the link below:
    Please select the firmware for 378PRO.

    Please test this and let us know if you still encounter this issue.

    Promethean Technical Support
  • azizaziz Posts: 2
    edited November 2017
    Hi Adam, 
    we are about to get our Promethean V5 75" 4K active panel in couple of weeks time. could i ask you to confirm if we can install skype for business, GoToMeeting on the TV and can it operate as mic/speaker with its built in stereo speaker. 

    also any recommendation for best practice on using the the active panel in class environment as well as for conference. our aim is to take advantage of the active panel in both scenario as much as we could.

    Thank you
  • Adam K PrometheanAdam K Promethean Posts: 2,270 admin
    Hi aziz,

    Thanks for posting.

    The ActivPanel doesn't have a built-in microphone although it does have speakers.
    Full specifications of the ActivPanel can be found on the below link:
    https://support.prometheanworld.com/files/public/pdfs/ActivPanel v5 SS EN 0417v2.2.pdf

    For the applications that you have mentioned, we have not tried applications such as GoToMeeting on the ActivConnect G-series, we would recommend referring to the developers website for information on where the software is supported or not.

    Skype for Business isn't supported on Android media tablets or on other non-phone Android form factors (hardware models) such as the ActivConnect G-series, information can be found on the below link:

    Kind regards,
    Promethean Technical Support

  • azizaziz Posts: 2
    Thank you Adam,

    Much appreciated. 
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