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ActiView - System Video Limitation Reached

I am currently running 1 Promethean Board with Windows 7 and 9 boards with Windows 10 and the boards on Windows 10 all give the error of "System video limitation reached. Please refer to the troubleshooting section of the application user's manual." I have tried the 5 different solutions with no luck. The Windows 7 board works just fine, its just the boards on Windows 10 that cant seem to work. They only have a single monitor (the ActivPanel), also with a non extended desktop, the resolution is set to 1920 x 1080 and have also tried all other resolution options, lastly have uninstalled and reinstalled multiple times.

Answers

  • Adam K PrometheanAdam K Promethean Posts: 1,554 admin
    Hi bduke,

    Thanks for posting on the Support Community.

    Please be aware that the ActiView is not supported with Windows 10 operating systems as such this error may occur due to this.

    If the troubleshooting section of the user manual has not helped fix the issue, we would recommend using a supported operating system such as the Windows 7 computers.

    Alternatively, if you open ActivInspire and use the Tools>Launch Actiview, does this work any differently? 

    Kind regards
    Adam
    Promethean Technical Support

  • bdukebduke Posts: 2
    Yes! Going through ActivInspire and clicking on Tools and selecting Launch ActiView does the trick as long as all the drivers are correctly installed.
  • Glad to hear that worked, @bduke!

    If this re-appears or if you have further question about this issue, let us know.
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