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My Activslate 60 pen has stopped working.

Help! My Activslate pen will not work from my slate to the Promethean board or my computer. I have re-registered the slate but that didn't help. Do these pens just stop working over time? I read that there isn't a battery in it to replace. Any suggestions would be appreciated!

Answers

  • Adam K PrometheanAdam K Promethean Posts: 1,709 admin
    Hi lwagner,

    Thanks for posting on the Support Community.

    To identify if the ActivPen is faulty, if you obtain another ActivPen of the same model and test this on your ActivBoard and ActivSlate.

    If this works then we would recommend purchasing a replacement ActivPen of the same model.

    Kind regards,
    Adam
    Promethean Technical Support
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