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Looking for a service provider in Hawaii who can service Promethean Boards here in Oahu, Hawaii

wpachecowpacheco Posts: 1
Looking for a service provider in Hawaii who can service Promethean Boards here in Oahu, Hawaii

Answers

  • Adam K PrometheanAdam K Promethean Posts: 2,325 admin
    Hi wpacheco,

    Thanks for posting on the Support Community.

    You could try to contact the installers who had installed the Promethean ActivBoards and see if they offer this service.
    Alternatively, if you are experiencing any issues with your Promethean hardware you can contact Promethean Technical Support directly and we can help to troubleshoot any issues that you may have.

    Kind regards,
    Adam
    Promethean Technical Support
  • trungetrunge Posts: 1
    Aloha, Promethean Technical Support People!
    The company that sold us Promethean Boards in Hawaii is no longer in business.  Our boards are the older models which are mounted on a moveable base.  The problem - the boards are really dark and it is difficult to see what the teacher posts.  It used to be so brilliant and wonderful and now ....it's just horrible.  We cannot find anyone here who cleans the lenses etc. is there a company that you know of locally in Honolulu who is licensed to address this issue? 
    TRunge
  • Hi trunge,

    Thank you for your post.

    From what you have described, this sounds like an issue with the lamp in the projector. Have you tried another known working lamp?

    We do not have any recommendations on local repair companies to you, however, our out of warranty repair company can be contacted on the below link should the issue not be relating to the lamp.
    https://mendtronix.com/projector-repair/

    If you have any questions please do not hesitate to get in touch.

    Kind regards,
    Adam
    Promethean Technical Support
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