Viso - Wrong Authentication Token after reboot

We do not use Viso, however I was having a user troubleshoot some freezing of the ActivConnect-G and after a reboot she received a error message stating that Viso has the "Wrong Authentication Token."  Is this normal?  Something to be concerned about?  Cause of freezing?


  • Hi IT_Guy,

    Thanks for posting on the Support Community.

    I've not seen this error before, is this appearing each time the ActivConnect G-series is starting up?

    Kind regards,
    Promethean Technical Support
  • IT_GuyIT_Guy Posts: 15
    Truthfully the teachers rarely reboot so I'm not 100% sure.  I have one of the users who just signed up to this forum and she plans on adding on to this conversation.
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