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YouTube App Freezing ActivConnect-G

We have been experiencing issues with ActivConnect-G's freezing and after a long process of trying to have teachers narrow down variables it has come down to this app.  It locks and at times makes horrible noises. The App is up to date so not sure if this is something you folks have seen or have any suggestions.  Also, all other apps are up to do and so is the Android OS.  

Answers

  • Hi IT_Guy,

    Thanks for posting on the Support Community.

    Does the same issue happen should you use YouTube on a browser on the ActivConnect G-series? 
    Does this happen after some time watching certain videos? 

    Thanks,
    Adam
    Promethean Technical Support
  • IT_GuyIT_Guy Posts: 19
    Teacher joined this forum and I'll let her chime in and answer your questions.  Thanks for your help.
  • IT_GuyIT_Guy Posts: 19
     No resolution.  Ended up putting in another unit.  I'm going to try to factory reset the bad unit and see if it remains an issue.
  • Hi IT_Guy,

    Thanks for getting back in touch.
    I will send you an email with instructions on how to factory reset the device using the pin method rather than a software reset.

    Kind regards,
    Adam
    Promethean Technical Support

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