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Interactive Flat Panels
Student Response Devices
Does it need a factory reset?
Hello we have an activ-table at our school that turns of but the screen is black. Does it need a factory reset? If so how so you go about doing that.
Can you please tell us what color or if the power button on the table stay illuminated when the table is powered on. This will better tell us what can be causing the issue with the table and that way we can also know if a factory reset to the ActivTable will be necessary.
the light remains white and an error message that says "you'll need to use recovery tools on your installation media". This product did not come with a disc or usb
It also has an error code: 0xc000000e
Adam K Promethean
Thanks for your reply.
It may not be possible to factory reset although instructions can be found on our Support site below depending on the version of ActivTable you have:
If you still require any assistance I would recommend providing your ActivTable serial number and
contacting Technical Support
directly to further assist.
Promethean Technical Support