|

Drag and drop gone?

jmferrelljmferrell Posts: 7
edited November 2017 in Software Solutions
On a Mac, I've always been able to grab thumbnails from a PDF in Preview and drag them straight into an ActivInspire Flipchart. It was a beautiful feature, and a real time saver.

I'm now running Mac OS 10.13 (High Sierra) and Inspire 2.11.66910, and that feature no longer works. I have to export pages from Preview as jpegs and drag them in. (I know Inspire will import PDFs directly, but it seems like the quality is always poor.)

Anyone know if this is the result of a change in Inspire, or an incompatibility on Apple's end?

Best Answer

Answers

  • jmferrelljmferrell Posts: 7
    Actually, after upgrading to the new Inspire this morning, drag and drop isn't working at all—if I drag a jpeg from the Finder onto a Flipchart page, I get an empty gray square and a cursor with a "play" icon. If I click, I get a message: Unable to open file './file/id=657136...etc. (long number string)'

    Help?
  • jmusiljmusil Posts: 1
    After our upgrade, we have also discovered that we can no longer drag and drop files into a flipchart (on our Mac), but we can't do it PNG, JPEG or PDF files.  Any clues?
  • Bill LaneBill Lane Posts: 4
    I can neither drag and drop a pdf nor import one using the import command. When I d&d it leaves a small gray square that when clicked says "Unable to open File…" When I use import, it deposits a page sized blank document. Finally when I use Insert Media it creates a link to the original file which when clicked on opens the PDF in a Preview for Mac. I have a Macbook Air, running 10.11.6 and Activinspire 2.11.66…
    Please help.

  • Adam K PrometheanAdam K Promethean Posts: 2,249 admin
    edited November 2017
    Hi Bill Lanejmusiljmferrell,

    Thanks for posting.

    We have raised this issue with our development team to review and look into a fix for this in future releases.

    As a work around, rather than drag and dropping you can copy and paste into ActivInspire and this will work.

    Should a fix be released which fixes this we will let you know.

    Thanks,
    Adam
    Promethean Technical Support
  • Adam K PrometheanAdam K Promethean Posts: 2,249 admin
    Hi Bill Lane,

    The issue raised with importing a PDF, I've tested this and this works fine with importing various PDF files.

    I suspect it may be the file itself that has an issue, as we have previously seen this reported before but the issue relates to the PDF file.
    What you can do for this is to open the PDF file, copy the content and paste this into another program (that allows to save as PDF) and then resave this as a PDF file it should then work correctly.

    Thanks,
    Adam
    Promethean Technical Support
  • dmorddmord Posts: 1
    I am having the same problem. I used to be able to drag and drop a screen shot on my Mac right into the flipchart. Now when I drag the screen shot to the flipchart I just get a gray box with a play button that doesn't open anything. Very frustrating.
  • Hi dmord,

    Thank you for posting.

    We are aware of this issue as it is with our developers. We are sending you an email directly to gather a little more information so that we can send your case over to our developers as well.

    For now, you should be able to insert the files of your choice by clicking Insert>Media and then selecting the file of your choice. 

    Thanks, 
    Maggie
    Promethean Technical Support 
  • Hello,

    Is there any update on this? We currently have users that still cannot drag and drop on MacOS. Please provide any updates.

    Thanks,
    Sam K
  • Hi Sam,

    We don't have an ETA for this feature. Should this feature be included in future releases, we will announce this on our Support Site (https://support.prometheanworld.com).

    Thank you,
    Pam
  • jmferrell said:
    On a Mac, I've always been able to grab thumbnails from a PDF in Preview and drag them straight into an ActivInspire Flipchart. It was a beautiful feature, and a real time saver.

    I'm now running Mac OS 10.13 (High Sierra) and Inspire 2.11.66910, and that feature no longer works. I have to export pages from Preview as jpegs and drag them in. (I know Inspire will import PDFs directly, but it seems like the quality is always poor.)

    Anyone know if this is the result of a change in Inspire, or an incompatibility on Apple's end?
    No idea Thought
  • Kind of an important feature that went poof with 2.11.66910.  Please bring back soon.  Anybody testing this stuff before releasing?
  • Thank you for posting jameschamberlain,

    We are aware of this issue as it is with our developers. We are sending you an email directly to gather a little more information so that we can send your case over to our developers as well.

    Thank you,
    Martha
  • Is there any progress on this feature? Has it been resolved?
  • Our district is upgrading to High Sierra and teachers are really upset that they can't drag and drop screenshots of math problems, etc in flipcharts.  ActivInspire Version 2.10.66827 seems fine, but ActivInspire Version 2.10.66910 is where the feature is gone.  Here is a screenshot of what the teacher sees.  
  • Adam K PrometheanAdam K Promethean Posts: 2,249 admin
    edited on August 14 2018
    Hi mgriswoldlashonataylor,

    Thanks for posting.

    We still do not have ETA on when this will be fixed however I've added your feedback to the current development ticket to increase the priority on this issue.

    As a work around, rather than drag and dropping you can copy and paste into ActivInspire and this will work.

    Kind regards,
    Adam
    Promethean Technical Support
  • kkirbykkirby Posts: 1
    Has there been any further information regarding this issue? I have a teacher in my school that uses this often and I would like to find a solution for him that doesn't involve taking extra steps, if possible. Thanks so any information that you can give.
  • Hi kkirby

    Thanks for your post.  We currently have no updates on this issue but it is still with the development team.

    Kind regards,
    Paul

    Promethean Technical Support
  • I desperately want an update to take care of this. This part of the update made it inconvenient to use the program that I use all the time. How often do updates come out?
  • Hi lyndsayellison,

    Thanks for your post.

    We will add your feedback to the current development ticket for this issue so our developers can see the demand for this fix.

    The software has had a few updates recently, though it doesn't fix this particular issue.

    Should a fix be released in an update, we will let you know.

    Kind regards,
    Adam
    Promethean Support
Sign In or Register to comment.