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My board is frozen at start up

disconnecting power and/or disconnecting the activi box at the back is not resetting it

Answers

  • Hi sarahkayler,

    Thanks for posting on the Support Community.

    With regard to the issue raised, please could you advise on what is happening when the ActivPanel/ActivConnect G-series freezes?
    Please let us know what happens exactly.

    Alternatively, if you would like to get in touch with Promethean Technical Support directly to help assist, please use the contact details on the below link:
    https://support.prometheanworld.com/contact/

    Kind regards,
    Adam
    Promethean Technical Support

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