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My Promethean ActivBoard just quit working, why?

I love my Promethean Board! It for some reason quit workworking on me this afternoon.  Pleas help! I do not know what the problem is?

Answers

  • Adam K PrometheanAdam K Promethean Posts: 2,325 admin
    Hi jdolezal,

    Thanks for posting.

    So we can get a better understanding of the issue that is happening, can you confirm the model number of your Promethean hardware?

    If the ActivBoard has a flame in the top left corner, what colour is this?

    Please ensure that you have your USB cable connected for pen interactivity too.

    Thanks,
    Adam
    Promethean Technical Support
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