how do i reset active connect password?

A student or teacher has put a pin on the owner account of the activconnect g series box and now its locked and unusable.  I see a reset pin hole near the hdmi port, but it doesn't seem to work.  We are on version 1.0.21.



  • Hi aldrichf,

    Thank you for posting to our Support Community.

    You can try 1234 or 0000 for the pin code on the device as this may allow you access to the ActivConnect.

    Also, if you swipe down from top and click on the user icon, are you able to select a different user or even add a new user? If this is not possible, you will need to reset your device as a last resort. 

    I will send you an email directly with instructions on how to reset the ActivConnect G-series in the event you are unable to log in.

    Thank you,
    Promethean Technical Support.
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