ActivPanel UBS Device Not Recognised

Our windows 10 education laptop is no longer able to recognise the USB cable for the ActivPanel.

We have a 2m cable connected directly to the interactive board

So far we have tried;

·         Reinstalled drivers

·         Different cable

·         Tried all ports on the laptop

·         Tested a windows 7 laptop which was cable to detect the cable


  • Hi Octagon,

    Sorry for the late reply.

    If you haven't yet fixed this particular issue, I would recommend contacting Promethean Technical Support directly and providing the serial number located on the ActivPanel so we can investigate directly.

    Kind regards,
    Promethean Technical Support
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