Promethean pen not writing properly, works on a different board...

I've been happily using the pen function on my Promethean board for a year, but with moving classrooms I've now got a different Promethean board (same model and age). The new Promethean board won't let me write properly, the pen only picks up some movements and draws straight lines in between the points it picks up making it completely unusable. This doesn't seem to be any better when I write slower. 

I tried rebooting the new Promethean board, restarting my computer and ActivInspire and calibrating the board but no success. I tried returning to my old Promethean board and plugged in the same computer and used the same pen and it works perfectly on that board. 

Do settings change when I move between boards? How can I make sure the new board writes properly?



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