static electric shock

One of our tutors has notified us that the users get a static electric shock when they pick up the pen to write on the board. Has anyone had this problem with the boards before?


  • Hi FCot,

    Thanks for posting on the Support Community.

    With regard to static shock, this can be caused by many things in the environment, ranging from the flooring, shoes, clothing or even the weather (especially worse in cold/dry weather conditions like winter). 

    A good test to see if the static being caused is after the static shock, stay still for a minute and then touch the ActivPanel again. If the user is not shocked again then the static is being caused by one of the many causes and can be resolved by using an antistatic mat. 

    Kind regards, 
    Promethean Technical Support

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