Pen spikes when using in Power Point 2016.

Has anyone seen this issue? It works fine in the ActivInspire software but if you use it with Power Point 2016 it spikes really bad.


  • Hi jlittleton,

    Thanks for posting on the Support Community.

    Please could you help to confirm what model of ActivBoard you are using? 
    Please also let us know what version of ActivDriver is installed?

    Once we have this information we'll be able to test this and see if we are able to replicate the issue.
    In the meantime, have you spoken to Microsoft as this is looking like a software issue or setting? 

    Kind regards,
    Promethean Technical Support

  • It is a 587 board with 5.17 driver
  • When the spiking is occurring, are the annotations being made within PowerPoint, using tools within that software, with ActivInspire's Desktop Annotate Tools, or with some other tools or application?

    Can you confirm for use what version of PowerPoint is in use and in which operating system it is being used?

    Do other computers with the PowerPoint software installed on them also show the same spiking behavior while connected to this ActivBoard or any other ActivBoard of the same model?
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