ActivInspire failing to load - domain user logon
Mike Hedderson
Posts: 4 ✭
I am trying to run ActivInspire 2.11.66910 in Ubuntu 16.04. It opens correctly using local computer accounts ("default" user and manually added users). If I try to run it using a Windows Domain account, I get a "Segmentation Fault" as the flame splash screen is displayed. Below is the terminal output of the working account:
For the account which fails to load:
Unable to load library icui18n "Cannot load library icui18n: (icui18n: cannot open shared object file: No such file or directory)"
Gtk-Message: Failed to load module "gail"
Gtk-Message: Failed to load module "atk-bridge"
Gtk-Message: Failed to load module "canberra-gtk-module"
Gtk-Message: Failed to load module "topmenu-gtk-module"
/usr/share/themes/Radiant-MATE/gtk-2.0/apps/mate-panel.rc:30: error: invalid string constant "scrollbar", expected valid string constant
Promethean: Open lock
Promethean: Global locking...
Promethean: Global locked...
Promethean: Initialise board state
Promethean: Global unlocking...
Promethean: Global unlocked...
Promethean: Unlocked count 0
Promethean: Global locking...
Promethean: Global locked...
Promethean: locked count 1
Promethean: Async for 0
Promethean: Loaded TPH Description V:d48 P:a I#:0 FR:5 |FR|:15 OR:4 |OR|:63 IR:3 |IR|:15.
Promethean: Loaded TPH Description V:d48 P:b I#:0 FR:7 |FR|:62 OR:6 |OR|:62 IR:5 |IR|:62.
Promethean: Loaded TPH Description V:4b8 P:31e I#:0 FR:4 |FR|:0 OR:0 |OR|:0 IR:5 |IR|:16.
Promethean: Found invalid device description with 5 fields!.
Promethean: Loaded TPH Description V:4b8 P:326 I#:0 FR:4 |FR|:15 OR:193 |OR|:63 IR:3 |IR|:15.
Promethean: Loaded TPH Description V:4b8 P:327 I#:0 FR:4 |FR|:15 OR:193 |OR|:63 IR:3 |IR|:15.
Promethean: Loaded TPH Description V:4b8 P:61b I#:0 FR:4 |FR|:15 OR:193 |OR|:63 IR:3 |IR|:15.
Promethean: Loaded TPH Description V:28e1 P:b001 I#:0 FR:7 |FR|:63 OR:6 |OR|:63 IR:5 |IR|:63.
Promethean: Loaded TPH Description V:28e1 P:b002 I#:0 FR:7 |FR|:63 OR:6 |OR|:63 IR:5 |IR|:63.
Promethean: Loaded TPH Description V:28e1 P:b003 I#:0 FR:7 |FR|:63 OR:6 |OR|:63 IR:5 |IR|:63.
Promethean: Loaded TPH Description V:d48 P:c I#:0 FR:8 |FR|:15 OR:10 |OR|:255 IR:9 |IR|:15.
Promethean: Loaded TPH Description V:d48 P:d I#:0 FR:8 |FR|:15 OR:10 |OR|:255 IR:9 |IR|:15.
Promethean: Loaded TPH Description V:d48 P:11 I#:0 FR:7 |FR|:63 OR:6 |OR|:63 IR:5 |IR|:63.
Promethean: Loaded TPH Description V:2309 P:1005 I#:0 FR:10 |FR|:63 OR:9 |OR|:63 IR:8 |IR|:63.
Promethean: Loaded TPH Description V:d48 P:e I#:0 FR:10 |FR|:63 OR:9 |OR|:63 IR:8 |IR|:63.
Promethean: Loaded TPH Description V:d48 P:f I#:0 FR:10 |FR|:63 OR:9 |OR|:63 IR:8 |IR|:63.
Promethean: Loaded TPH Description V:d48 P:10 I#:0 FR:10 |FR|:63 OR:9 |OR|:63 IR:8 |IR|:63.
Promethean: Loaded TPH Description V:25b5 P:3c I#:0 FR:64 |FR|:15 OR:66 |OR|:255 IR:65 |IR|:63.
Promethean: Loaded TPH Description V:25b5 P:46 I#:0 FR:64 |FR|:15 OR:66 |OR|:255 IR:65 |IR|:63.
Promethean: Loaded TPH Description V:25b5 P:47 I#:0 FR:64 |FR|:15 OR:66 |OR|:255 IR:65 |IR|:63.
Promethean: Loaded TPH Description V:25b5 P:48 I#:0 FR:64 |FR|:15 OR:66 |OR|:255 IR:65 |IR|:63.
For the account which fails to load:
Unable to load library icui18n "Cannot load library icui18n: (icui18n: cannot open shared object file: No such file or directory)"
Gtk-Message: Failed to load module "gail"
Gtk-Message: Failed to load module "atk-bridge"
Gtk-Message: Failed to load module "canberra-gtk-module"
Gtk-Message: Failed to load module "topmenu-gtk-module"
/usr/share/themes/Radiant-MATE/gtk-2.0/apps/mate-panel.rc:30: error: invalid string constant "scrollbar", expected valid string constant
Promethean: Open lock
Promethean: Global locking...
Promethean: Global locked...
Promethean: Initialise board state
Promethean: Global unlocking...
Promethean: Global unlocked...
Promethean: Unlocked count 0
Promethean: Global locking...
Promethean: Global locked...
Promethean: locked count 1
Promethean: Async for 0
/usr/local/bin/inspire: line 60: 10208 Segmentation fault (core dumped) ./Inspire $ARGS
Are there specific groups the user needs to be in or specific permissions that need to be set for the domain user?
Thanks.
Are there specific groups the user needs to be in or specific permissions that need to be set for the domain user?
Thanks.
0
Answers
ActivDriver
etc/promethean
usr/local/bin
usr/local/bin/activsoftware
usr/local/lib32
/tmp
/tmp/activboard
ActivInspire
/etc/xdg
/var/Promethean/Inspire/Shared Resources
/usr/local/bin/activsoftware
/home//.config
Is ActivInspire being launched by using the icon created through its installation or by double-click on an Flipchart file? If the Software can open using the former method, are you able to open flipcharts using Inspire's Menus (File > Open)?
If the ActivDriver is running while attempting to open the software, please end the process then re-open ActivInspire; Is the same behavior occurring then?
Does the same behavior present if the Domain User is set up to have the permissions normally granted to a full Admin account on that computer?
1. Same behavior using shortcut and opening file via file manager.
2. I uninstalled the ActivDriver completely - more below.
3. Same behavior using a basic student account (few persmissions) to my account (network admin permissions)
After removing the driver completely it opened everywhere. I started removing and reinstalling packages related to the driver and narrowed it down to something specific to the activtools package. When that package is installed, I see the original behavior. When it's not installed, the software works as expected. I can install and remove it several times without restarting the OS and the pattern repeats. I'll see if I can find out more, but thoughts?
We are going to reach out to you via e-mail using the address we have on record with your user account. From there, we will continue troubleshooting this issue with you.