|

Error 0x80070643 When installing ActivDriver

Brandon10Brandon10 Posts: 6
edited on April 25 2018 in Interactive Whiteboards
Hello I'm having error come up when installing the ActivDriver_5_17_13_x64 file. It then rolls back the changes and fails. Fatal Error

Answers

  • Hello Brandon10,

    That is a Windows error. What we would recommend is to ensure that there is no pending Windows updates on the device that you are using.

    What version of windows are you using? Windows 7, 8, 10, etc?

    Also, make sure that when you are logging in to install ActivDriver, that you are the Admin on that machine. 

    Please let us know if you still encounter issues

    Kind Regards,
    Martha
    Promethean Technical Support. 

  • Hello Brandon10,

    That is a Windows error. What we would recommend is to ensure that there is no pending Windows updates on the device that you are using.

    What version of windows are you using? Windows 7, 8, 10, etc?

    Also, make sure that when you are logging in to install ActivDriver, that you are the Admin on that machine. 

    Please let us know if you still encounter issues

    Kind Regards,
    Martha
    Promethean Technical Support. 

    I'm using Windows 7 x64 I'll see if there are any Winodws Updates pending and let you know Thanks. 
  • Brandon10Brandon10 Posts: 6
    edited on April 25 2018
    OK All windows Updates have been installed but still having the issue. Please look at my logs

    [1314:1524][2018-04-25T15:47:10]i001: Burn v3.10.3.3007, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\ADMINI~1\AppData\Local\Temp\{1607089C-7652-416A-B3AE-8811356BABF7}\.cr\ActivDriver_5_17_13_x64.exe
    [1314:1524][2018-04-25T15:47:10]i009: Command Line: '-burn.clean.room=C:\Users\Administrator\Downloads\ActivDriver_5_17_13_x64.exe -burn.filehandle.attached=188 -burn.filehandle.self=196'
    [1314:1524][2018-04-25T15:47:10]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Administrator\Downloads\ActivDriver_5_17_13_x64.exe'
    [1314:1524][2018-04-25T15:47:10]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\Administrator\Downloads\'
    [1314:1524][2018-04-25T15:47:10]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\ADMINI~1\AppData\Local\Temp\ActivDriver_20180425154710.log'
    [1314:1524][2018-04-25T15:47:10]i000: Setting string variable 'WixBundleName' to value 'ActivDriver'
    [1314:1524][2018-04-25T15:47:10]i000: Setting string variable 'WixBundleManufacturer' to value 'Promethean Ltd'
    [1314:019C][2018-04-25T15:47:10]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
    [1314:019C][2018-04-25T15:47:10]i000: Setting version variable 'WixBundleFileVersion' to value '5.17.13.0'
    [1314:1524][2018-04-25T15:47:10]i100: Detect begin, 2 packages
    [1314:1524][2018-04-25T15:47:10]i101: Detected package: vc_redist.x86.exe, state: Absent, cached: None
    [1314:1524][2018-04-25T15:47:10]i101: Detected package: ActivDriver_5_17_13_x64.msi, state: Absent, cached: None
    [1314:1524][2018-04-25T15:47:10]i052: Condition 'VersionNT64' evaluates to true.
    [1314:1524][2018-04-25T15:47:10]i199: Detect complete, result: 0x0
    [1314:1524][2018-04-25T15:47:11]i200: Plan begin, 2 packages, action: Install
    [1314:1524][2018-04-25T15:47:11]w321: Skipping dependency registration on package with no dependency providers: vc_redist.x86.exe
    [1314:1524][2018-04-25T15:47:11]i000: Setting string variable 'WixBundleLog_vc_redist.x86.exe' to value 'C:\Users\ADMINI~1\AppData\Local\Temp\ActivDriver_20180425154710_000_vc_redist.x86.exe.log'
    [1314:1524][2018-04-25T15:47:11]i000: Setting string variable 'WixBundleRollbackLog_ActivDriver_5_17_13_x64.msi' to value 'C:\Users\ADMINI~1\AppData\Local\Temp\ActivDriver_20180425154710_001_ActivDriver_5_17_13_x64.msi_rollback.log'
    [1314:1524][2018-04-25T15:47:11]i000: Setting string variable 'WixBundleLog_ActivDriver_5_17_13_x64.msi' to value 'C:\Users\ADMINI~1\AppData\Local\Temp\ActivDriver_20180425154710_001_ActivDriver_5_17_13_x64.msi.log'
    [1314:1524][2018-04-25T15:47:11]i201: Planned package: vc_redist.x86.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None
    [1314:1524][2018-04-25T15:47:11]i201: Planned package: ActivDriver_5_17_13_x64.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
    [1314:1524][2018-04-25T15:47:11]i299: Plan complete, result: 0x0
    [1314:1524][2018-04-25T15:47:11]i300: Apply begin
    [1314:1524][2018-04-25T15:47:11]i010: Launching elevated engine process.
    [1314:1524][2018-04-25T15:47:11]i011: Launched elevated engine process.
    [1314:1524][2018-04-25T15:47:11]i012: Connected to elevated engine.
    [0B28:1660][2018-04-25T15:47:11]i358: Pausing automatic updates.
    [0B28:1660][2018-04-25T15:47:11]i359: Paused automatic updates.
    [0B28:1660][2018-04-25T15:47:11]i360: Creating a system restore point.
    [0B28:1660][2018-04-25T15:47:40]i361: Created a system restore point.
    [0B28:1660][2018-04-25T15:47:40]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{86ac315e-1ae1-4e3f-aace-6501afd9f12f}, options: 0x7, disable resume: No
    [0B28:1660][2018-04-25T15:47:40]i000: Caching bundle from: 'C:\Users\ADMINI~1\AppData\Local\Temp\{2931EF9D-C6B9-48D6-A292-54642DE810DB}\.be\ActivDriver_x64.exe' to: 'C:\ProgramData\Package Cache\{86ac315e-1ae1-4e3f-aace-6501afd9f12f}\ActivDriver_x64.exe'
    [0B28:1660][2018-04-25T15:47:40]i320: Registering bundle dependency provider: {86ac315e-1ae1-4e3f-aace-6501afd9f12f}, version: 5.17.13.0
    [0B28:1660][2018-04-25T15:47:40]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{86ac315e-1ae1-4e3f-aace-6501afd9f12f}, resume: Active, restart initiated: No, disable resume: No
    [0B28:16E8][2018-04-25T15:47:41]i305: Verified acquired payload: vc_redist.x86.exe at path: C:\ProgramData\Package Cache\.unverified\vc_redist.x86.exe, moving to: C:\ProgramData\Package Cache\89F20DF555625E1796A60BBA0FBD2F6BBC627370\vc_redist.x86.exe.
    [0B28:16E8][2018-04-25T15:47:41]i305: Verified acquired payload: ActivDriver_5_17_13_x64.msi at path: C:\ProgramData\Package Cache\.unverified\ActivDriver_5_17_13_x64.msi, moving to: C:\ProgramData\Package Cache\{D90F3AD8-4516-4EF4-9085-BBBBF109B9BB}v5.17.13.0\ActivDriver_5_17_13_x64.msi.
    [0B28:1660][2018-04-25T15:47:41]i301: Applying execute package: vc_redist.x86.exe, action: Install, path: C:\ProgramData\Package Cache\89F20DF555625E1796A60BBA0FBD2F6BBC627370\vc_redist.x86.exe, arguments: '"C:\ProgramData\Package Cache\89F20DF555625E1796A60BBA0FBD2F6BBC627370\vc_redist.x86.exe" /install /quiet /norestart'
    [1314:1524][2018-04-25T15:48:02]i319: Applied execute package: vc_redist.x86.exe, result: 0x0, restart: None
    [0B28:1660][2018-04-25T15:48:02]i323: Registering package dependency provider: {D90F3AD8-4516-4EF4-9085-BBBBF109B9BB}, version: 5.17.13.0, package: ActivDriver_5_17_13_x64.msi
    [0B28:1660][2018-04-25T15:48:02]i301: Applying execute package: ActivDriver_5_17_13_x64.msi, action: Install, path: C:\ProgramData\Package Cache\{D90F3AD8-4516-4EF4-9085-BBBBF109B9BB}v5.17.13.0\ActivDriver_5_17_13_x64.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'
    [0B28:1660][2018-04-25T15:51:14]e000: Error 0x80070643: Failed to install MSI package.
    [0B28:1660][2018-04-25T15:51:14]e000: Error 0x80070643: Failed to execute MSI package.
    [1314:1524][2018-04-25T15:51:14]e000: Error 0x80070643: Failed to configure per-machine MSI package.
    [1314:1524][2018-04-25T15:51:14]i319: Applied execute package: ActivDriver_5_17_13_x64.msi, result: 0x80070643, restart: None
    [1314:1524][2018-04-25T15:51:14]e000: Error 0x80070643: Failed to execute MSI package.
    [0B28:1660][2018-04-25T15:51:14]i318: Skipped rollback of package: ActivDriver_5_17_13_x64.msi, action: Uninstall, already: Absent
    [1314:1524][2018-04-25T15:51:14]i319: Applied rollback package: ActivDriver_5_17_13_x64.msi, result: 0x0, restart: None
    [0B28:1660][2018-04-25T15:51:14]i329: Removed package dependency provider: {D90F3AD8-4516-4EF4-9085-BBBBF109B9BB}, package: ActivDriver_5_17_13_x64.msi
    [0B28:1660][2018-04-25T15:51:14]i351: Removing cached package: ActivDriver_5_17_13_x64.msi, from path: C:\ProgramData\Package Cache\{D90F3AD8-4516-4EF4-9085-BBBBF109B9BB}v5.17.13.0\
    [0B28:1660][2018-04-25T15:51:14]i351: Removing cached package: vc_redist.x86.exe, from path: C:\ProgramData\Package Cache\89F20DF555625E1796A60BBA0FBD2F6BBC627370\
    [0B28:1660][2018-04-25T15:51:14]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{86ac315e-1ae1-4e3f-aace-6501afd9f12f}, resume: None, restart: None, disable resume: No


  • Does this same error message present when installing the driver using any other user or Admin account on that computer?  

    Using the same file on a different computer, does the same error occur?


  • Brandon10 said:

    Hello Brandon10,

    That is a Windows error. What we would recommend is to ensure that there is no pending Windows updates on the device that you are using.

    What version of windows are you using? Windows 7, 8, 10, etc?

    Also, make sure that when you are logging in to install ActivDriver, that you are the Admin on that machine. 

    Please let us know if you still encounter issues

    Kind Regards,
    Martha
    Promethean Technical Support. 

    I'm using Windows 7 x64 I'll see if there are any Winodws Updates pending and let you know Thanks. 
    Brandon,
    Did you find a fix for this error?
Sign In or Register to comment.