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pixelated screen

what could be causing our whiteboard screen to be badly pixelated?, It can be ok for a day or so then heavily pixelated for days?

Answers

  • Adam K PrometheanAdam K Promethean Posts: 2,129 admin
    Hi jhill449,

    Thanks for posting on the Support Community.

    Failing pixels is usually an internal issue to the projector which requires a new component to be fitted to the projector, overtime this can get worse.

    We would recommend contacting Promethean Technical Support directly and providing your projector serial number so we can further advise.

    Kind regards,
    Adam
    Promethean Technical Support


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