I am currently trying to unlock an ActivPanel AP5-70

On HDMI3 the activpanel is locked and will not allow me to unlock as the touch function will not work. It works when you access the menu buttons for the settings, it also works on HDMI1 and 2. I have updated the firmware via USB but i think I need to reset the G-Series, how do i do this?


  • Adam K PrometheanAdam K Promethean Posts: 2,325 admin
    Hi maabos,

    Many thanks for posting on the Support Community.

    From what you have described, it appears that you may have had a password set on the ActivConnect device that is mounted on the ActivPanel.
    I would recommend contacting Promethean Technical Support directly and providing your ActivConnect serial number so we can provide instructions on how to perform a hard reset to the device.

    Kind regards,
    Promethean Technical Support
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