My Promethean board touchscreen is not working

what should I do?


  • Hi Sawyer,

    Before I can help you with the touchscreen not working, I need more information.
    What is the model number of the board?
    What is the OS Windows/MAC/Linux of the computer?
    What ActivDriver do you have installed on this computer?
    Have you tried a different USB cable going from your computer to the board?
    Have you tried a working computer from another board on this board?  Do you get the same results?

    As soon as we have this information we will be able to advise how to proceed next.

    Thank you,
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