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Radix Viso Activpanel MDM is a trial?

My account was disabled today saying my trial is over.

Is this a mistake? I believe there was no information from Promethean or Radix this this was a trial, it was a feature of the activpanel.

I am just looking for some info to clear this up.

Thanks. 

"Centrally manage and streamline software updates with compatible 3rd-party device management software, including Google™ G Suite, VMware AirWatch®, and Radix™ Viso."

Answers

  • Adam K PrometheanAdam K Promethean Posts: 1,927 admin
    Hi coasttech,

    Thank you for your post on the Support Community.

    This is a third party application that is managed by Radix. 

    Further information can be found on the link below which does refer to this being a trial:
    http://www.radix-int.com/device-management-for-promethean.html

    I hope this information helps.

    Kind regards,
    Adam
    Promethean Technical Support




  • coasttechcoasttech Posts: 26
    There is nothing about a trial. I am pretty sure this was sold as a service when I signed up.

    Even going through my emails from Radix there is no mention of a trial. 
  • Adam K PrometheanAdam K Promethean Posts: 1,927 admin
    Hi coasttech,

    Thank you for your reply.

    The Viso app is pre-installed on the ActivConnect G-series (From 1.0.18 onwards) and has been fully certified as being an MDM for our hardware.
    It is possible that this was shown to you as a way of managing your ActivConnect G-series that are installed in the school however this is not a service that is provided by Promethean and through Radix.


    Kind regards,
    Adam
    Promethean Technical Support


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