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ActivInspire won't allow registration of devices...

I have been trying to connect an ActivSlate to my MacBook Air and am having no luck. I have downloaded most recent versions of ActivInspire (2.11.66910) and ActivDriver (5.17.13). When I start up ActivInspire and try to register a new device, an error message pops up that says, "Please Install the ActivDriver." I have tried uninstalling and reinstalling the program and the same message always pops  up.

When I plug in the ActivHub to my laptop, it flashes green but doesn't show up in the Manager control panel (nothing does). The icon for ActivManager has a red X through it, not sure if this is important. 

Answers

  • Hi Ashley,


    The message may be a right issue on the computer.  

    Promethean directories must have these permissions: 

    /Applications/Promethean
    System - R & W
    Admin - R & W
    Everyone - Read only


    /usr/local/share/promethean
    System - R & W
    Everyone - Read only


    /Library/LaunchAgents
    System - R & W
    Everyone - Read only

    /usr/local/lib
    System - Read & Write
    Everyone - Read only

    Once you change them reboot the computer.

    Please let us know if you have any questions.

    Thank you,
    Pam
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