It looks like a few things may be happening at once in this
It appears that the 90-day trial of ClassFlow desktop has
ended, and it is now prompting you to either connect to Promethean Hardware or
if your school uses the ClassFlow private tenant, they would need to use that.
For more information on renewing your activation please view
the follow article: https://support.prometheanworld.com/article/?kb=1633
Depending on your school, you may not have the needed permissions
to activate this software. You may have to speak to your internal IT for Admin
access for reactivation.
Regards,MarthaPromethean Technical Support.