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Activinspire 2.4

My Wacom tablet no longer works since upgrading to activinspire 2.6.  Is there a work around or a fix?  It worked fine with 2.4.  I do not have a backup copy of 2.4 to fall back on.

Answers

  • Hi PamJordan,

    We are currently using ActivInspire version 2.13, please can you download and install this and let us know if you experience any issues?
    You can download this from the below:
    https://support.prometheanworld.com/download/activinspire.html


    Kind regards,
    Adam
    Promethean Technical Support
  • E. H.E. H. Posts: 17
    Hi,

    installed 2.14 today.

    The Wacom-tablet acts wacky. But just in ActivInspire. In other programs it works perfectly.

    Wacom-support has been broken again :(
  • Hi E. H.,

    Thanks for posting on the Support Community.

    Can you explain in any further detail regarding your issue? 
    What exactly happens to make your Wacom tablets "wacky"? 
    Can you help to confirm the version of OS installed as well as the version of ActivDriver (if installed)?

    Thanks
    Adam
    Promethean Technical Support
  • E. H.E. H. Posts: 17
    Yesterday I was able to replicate it.
    It's Windows 10 and the latest ActivDriver, 5.17.
    When the ActivPanel is off it works fine. When it's on then there are problems.

    While writing the line will be disconnected and interrupted and when drawing a circle by hand appr. 25% of the line is missing because the pen stops writing.

    And since 2.14 is quite a PITA concerning speed in general I reverted back to 2.4. Too bad :(


  • Hi E. H.,

    Thanks for letting us know.

    Did you previously have ActivInspire version 2.13 installed before upgrading to 2.14 and experiencing the issues?

    Many thanks
    Adam
    Promethean Technical Support
  • E. H.E. H. Posts: 17
    Hi,

    actually no. I don't have the installation-file.

    Can you provide me with a download-url please?

    Thanks.
  • Hi E. H.,

    Thanks for your reply.
    The download file for 2.13 Windows can be found on the below link:

    https://promethean.box.com/s/p3rilh2tu5hosm5v1l62470jbf05vkwn

    Please let us know if you have the same issues as you did in 2.14.

    Many thanks
    Adam
    Promethean Support
  • E. H.E. H. Posts: 17
    Thanks.

    Could you please provide me with a link to the German version, too?
  • Hi E. H.

    Thanks for your reply.

    The files are the same, the language can just be adjusted in the software settings. 
    For your convenience, this can be downloaded from the link below:

    https://promethean.box.com/s/72rqzr2z53idho7sugjoe1zjaivmvjbt

    Kind regards,
    Adam
    Promethean Technical Support
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