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JavaScript Error

Good morning. I am an IT professional in a school district, and have installed over 100 Prometheans with Classflow. This is the first issue of a JavaScript error. I have reinstalled it with the latest installer from the website, but still get the issue. I have restarted several times. I am also logged in as a local admin on the Windows 10 machine, so that shouldn't be an issue. I have also updated Java to the latest. What else is there I can do?

Answers

  • Hi jmalecha,

    Thanks for posting.

    With regard to this error message, please can you advise at what point you get the error?
    Is this when the software is launched, or when you choose a certain option?

    Many thanks
    Adam
    Promethean Technical Support
  • Hey, sorry I haven't gotten back, been a crazy week. It happens right when trying to launch the software. Click on the program to start, wait a few seconds, then that error message appears. Nothing else. 
  • Hi jmalecha,

    Thanks for posting.

    I will contact you directly via email so we can investigate this issue further.

    Kind regards,
    Adam
    Promethean Technical Support
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