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ActivConnect G v2.2 - Freezing

I have an issue where users have upgraded to v2.2 and the unit freezes quite often.  Has anyone else seen this?  I could provide the list of apps but not sure if that is the cause or not.  Is there any performance monitor logging tool that could show CPU or memory usage per app to assist with this?  Any suggestions would be appreciated.

Answers

  • Hi IT_Guy
    Thanks for posting.

    When you refer to freezing, can you advise specifically what is happening? 


    Also for confirmation, can you confirm which USB port are you connecting to on the ActivConnect? 
    Please ensure that your USB cable is connected to the input labeled USB rather than the one labeled USB/OTG on the ActivConnect G unit itself.

    There is an app built in to the ActivConnect called Clear Manager which allows you to stop any applications running in the background that aren't needed. You can try to use this to see if this helps.

    I look forward to your reply.

    Kind regards,
    Adam
    Promethean Technical Support
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