Is this only happening when you try to open one flip-chart or
when you try to open the ActivInspire program directly?
If the ActivInspire program is not launching, the following
article may assist you with updating the java and flash player: https://support.prometheanworld.com/article/?kb=1560
If it is just with a flip-chart, try entering ActivInspire
first and then opening the flip-chart from there.
Please let us know if we can be of further assistance
RegardsMarthaPromethean Technical Support