Has anyone had a problem recently with activinspire slowing down, stalling and shutting down?

I find it very difficult to work with the software these days. While writing on the board, the activinspire often stalls. Sometimes it does not start again and the entire program shuts down and I have to reboot. Any guidance would be greatly appreciated.


  • Good afternoon, TreehouseTeacher. Thank you for your post. Would you please let us know the version of ActivInspire you are using on your computer? Also, please let us know if this is a Windows computer or a Mac.

    Best Regards,
  • The version is Professional Edition2.14.67304 
    This is a Windows computer, using Windows 10
  • Hi TreehouseTeacher

    To help resolve the issue can you please follow the below steps: 

    1. Close ActivInspire
    2. Make sure you can see your hidden files
    3. Navigate to C:\Users\USER NAME\AppData\Roaming\Promethean\ActivInspire
    4. Delete the ActivInspire file folder from the path above.
    5. Relaunch ActivInspire 
    Please let us know if the issue persists. 

    Thank you, 

  • Hello Craig,  
    Thank you for the response. 
    I wasn't able to locate that ActivInspire folder.
    I'm not sure what that means, but any guidance would be appreciated.
  • Hi TreehouseTeacher,

    On the Windows 10 computer in the lower left corner search for hidden files, this will open hide/show hidden files.  Click on show hidden files.  Navigate to C:\Users\USER NAME\AppData\Roaming\Promethean\ActivInspire
    Delete the ActivInspire file folder from the path above.
    Relaunch ActivInspire 

    Please let us know if you have any questions.

    Thank you,
  • Hello Pam,

    Thank you for the reply.

    I was able to find and delete the file. I will try the app today and see if there is a change.
  • After deleting the file and relaunching, there doesn't seem to be any noticeable change. It's still very sluggish, lots of pauses, difficulty resizing objects (the object can't keep up with the pen and I must wait a few seconds for the object to adjust it's size), long pauses when moving to the next page of a flipchart, etc. 
    Is this a problem that could be cause by memory? I have accumulated a good deal of flipcharts over the past couple of years.

  • Does cleaning out the Temp folders on the comptuer have any effect on Inspire's performance?

    Is there any difference in the interactions when using the ActivBoard or ActivPanel to operate the software and using a mouse and keyboard at the computer disconnected from the Hardware in use?
  • I've cleaned out the temp folders, but there has been no change.
    I have also tried working with flipcharts without switching on the ActivBoard, using just my computer. The response is the same.
  • If this behavior is also present while logged in to the computer with other user or Admin accounts, try removing the Inspire software from the computer using the steps laid out in the below article:

    1644 - How do I manually uninstall ActivInspire on Windows?

    Then re-install the software using the installer downloaded from the ActivInspire Download Page on our support website.
  • I have the exact same issue. I've even tried uninstalling and reinstalling as mentioned above. It's very delayed...especially the spray bottle button. Sometimes, it takes up to 45 seconds to clear the annotations. This issue started approximately a week ago. Please advise.
  • It seems as though LaurenH is having the exact same problem. I have also uninstalled and reinstalled and nothing has changed. I would really appreciate help. This is a very troublesome issue in large classes with students with short attention spans. Please advise.
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