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ActivInspire crashes after opening certain flipcharts

Hello,

I have a teacher MacBook Pro with 10.12.6 OS that has the latest ActivInspire software that is crashing after opening certain flipcharts on her MacBook desktop. I have tried uninstalling ActivInspire and installing again. Same problem. Any help is appreciated.

Answers

  • Hi szimmerle,

    Please take a look at this article: https://support.prometheanworld.com/article/?kb=1646

    Please then restart your Mac and then re-download and install ActivInspire:

    https://support.prometheanworld.com/product/activinspire

    Please let us know if this fixes the issue.

    Kind regards,
    Adam 
    Promethean Technical Support
  • etremetrem Posts: 4
    I have a customer that is running High Sierra on his new MacBook Pro. He is also running the latest version of ActivInspire. ActivInspire crashes everytime he is in a flipchart and uses Command for any shortcut. I have reinstalled Inspire. Any ideas on what I should do next?
  • Hi etrem,

    Thanks for posting.

    Can you help to confirm the version number of ActivInspire (Found in ActivInspire>About ActivInspire when this is open). 
    Does the software crash regardless of which flipchart he has open? 

    Many thanks
    Adam
    Promethean Technical Support

  • etremetrem Posts: 4
    Adam, 
    It is running ActivInspire version 2.14.67304. 
    Yes, the software crashes regardless of flipchart he has open. 
    Please advise. 
    Thanks.
  • Hi etrem,

    Many thanks for your reply confirming this.

    Please could you try and uninstall ActivInspire 2.14, restarting your computer and downloading version 2.13 from the below link and seeing if this still crashes when you use the Command key:
    http://activinspire.s3.amazonaws.com/activinspire/ActivInspire v2.13.67172 USA.dmg

    Many thanks
    Adam
    Promethean Technical Support
  • etremetrem Posts: 4
    I am sorry, but ActivInspire is still crashing when using command as a shortcut.
  • Hi etrem,

    Thanks for your reply.

    Could you let us know which command combination you are using when this crashes? Or is this simply as soon as you press the Command key the software crashes?

    Please could you uninstall ActivInspire following the steps on the below link:
    https://support.prometheanworld.com/article/?kb=1646
    Please ensure that the computer is restarted once this has been uninstalled to ensure that these files no longer exist.

    Once restarted, install ActivInspire and let us know if you get the same issue.

    Many thanks
    Adam
    Promethean Technical Support
  • Adam, 
    I'm entering this thread. When I click on certain pictures that I've copied to a flipchart from the web activeinspire immediately shuts down. I've been trying delete the pictures but that shuts it down too? Any ideas? I
  • Hi krunyon1,

    Thanks for posting.

    Are you trying to right click and delete on the picture?
    If you go to the object browser and delete, do you get the same issue?

    If you are able to, please could you upload the flipchart to the below link and let us know which picture you are trying to delete which is causing the software to crash:

    http://tiny.cc/USboxupload

    Kind regards,
    Adam
    Promethean Technical Support
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