ActivPens no longer working

Good afternoon.

I just upgraded my mac to Mojave OS, and now my pens are no longer working.  The cpu recognizes the board, as the flames are currently lit white.  The speakers are working fine.  I even calibrated the board without any issues, however when I go the use the pens to perform other tasks, the flames turn blue and the mouse will hover any place I move the pen, but it will not click on anything.

I running on firmware: V8.04 Build 4, and it is saying that there is no upgrades for my device when I go to upgrade through the control panel.

Please help


Jimmy Burnett
High School Math Teacher
Imani Christian Academy


  • Hi CoachJimmy,

    Thanks for posting on the Support Community.

    You can help to resolve this by Going to System Preferences | Security & Privacy | Accessibility (or use the Spotlight tool to search for Accessibility). Enable 'activhardwareservice'. 

    I hope this information helps.

    Kind regards,
    Promethean Technical Support
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