Can't use touch screen

I have my computer plugged into the ActivPanel using an HDMI cord and I also have a USB cord hooked up, but when my computer is hooked up I can't use the touch screen on the ActivPanel. What do I need to do differently???


  • Adam K PrometheanAdam K Promethean Posts: 2,129 admin
    Hi MJennings95,

    Thanks for posting on the Support Community.

    Depending on the model of ActivPanel, this may require your USB cable to connecting to a certain USB port.

    Could you let us know the model number of the ActivPanel (not the serial number).
    If you need help locating the model number this will be near the serial number, information on how to find this can be found here:

    Please let us know which HDMI and USB port you are connecting to?

    Kind regards,m
    Promethean Technical Support

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