Promethean Community
  • Register
  • Login
  •  English
    •  Deutsch
    •  Français
    •  Italiano
    •  Español

Re: 1 teacher pen works, the other one does not

Interactive Whiteboards1 teacher pen works, the other one does not
January 25, 2015 at 11:38 pm #4108
Anonymous
Inactive

Hi Matt.
Thanks for posting.
Does this pen work on any other ActivBoards of the same model as yours? If it doesn’t work it would appear to be faulty and would need to be replaced.
If you would like to contact us directly about this issue please quote reference number 00484038.
Thanks

Announcements
  • Release notes for ActivInspire v2.21 (released 5 January 2021)
  • Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
  • Release notes for myPromethean portal v1.4 (released 2 December 2020)
  • Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
  • Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)
Recent Topics
  • ActivInspire shuts down when I use a pen
  • Remote
  • Has the issue of Win10 and Gen2 boards been “fixed”?
  • Activpen causes Activinspire to shut down.
  • ScreenShare
Promethean Ltd
  • Privacy Policy
  • Terms of use
  • Cookies
Product Registration
  • Register your product
  • Check your warranty
  • Warranty & ActivCare
Contact
  • Promethean Support
Purchase Promethean Products
  • How to Buy (US)
  • How to Buy (UK)
  • How to Buy (AUS)
  • Need It Now
© Promethean Limited