If the pen less than a
year old, our support team would be able to replace that pen under warranty. Please contact
them with the serial number of your ActivBoard to confirm warranty coverage
and to have the replacement processed for you.
If the pen is older
than one year, any replacements for that pen would need to be purchased. Please contact
a Promethean Salesperson for information in regards to that purchase.
(Support Case 4848009)
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