Thanks for posting on the forums.
I would recommend contacting us directly for further investigating on this issue.
I have created a case to help assist with this issue, please quote case reference number 00482900.
A list of our technical support numbers can be found here: http://www.prometheanworld.com/us/english/education/support/technical-support-numbers/
Alternatively you can contact us by email by filling in the form here: http://goo.gl/j3AT8S
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