Thanks for posting.
Please could you help to provide a model number of your ActivBoard.
Also, please let us know the current driver version and firmware version listed within ActivManager along with the current ActivInspire version.
Do you know what updates you did?
Promethean Technical Support
- Release notes for Radix VISO v1.42 (released 2 December 2021)
- Release notes for myPromethean Portal v1.6 (released 1 December 2021)
- Release notes for ActivConnect OPS-G v2.6.0 (released 17 November 2021)
- Release notes for ActivPanel Elements series v5.1.200 (released 20 September 2021)
- Release notes for Radix agent v1.27.1 (released 25 August 2021)