That version of ActivDriver is really quite old now and it my be that your computer needs a newer version to run.
You can find the latest version by going to http://www.PrometheanKB.com and searching for article 10902.
If this still fails then please check that the account you are using to install has full admin rights.
Please let us know if this resolves your issue.
Promethean Technical Support
(Support case: 570718)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)