Can you confirm which
version of the ActivInspire software is installed on that computer? If needed, the up-to-date version can be
downloaded from this
page on Promethean Planet.
Does the same error
present when importing the PDF into a new, blank flipchart or when attempting
to import the same file into Inspire on a different computer or while logged in
as a different user on that computer?
(Support Case 00481850)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)