Can you confirm which
version of the ActivInspire software is installed on that computer? If needed, the up-to-date version can be
downloaded from this
page on Promethean Planet.
Does the same error
present when importing the PDF into a new, blank flipchart or when attempting
to import the same file into Inspire on a different computer or while logged in
as a different user on that computer?
(Support Case 00481850)
- Release notes for Radix VISO v1.42 (released 2 December 2021)
- Release notes for myPromethean Portal v1.6 (released 1 December 2021)
- Release notes for ActivConnect OPS-G v2.6.0 (released 17 November 2021)
- Release notes for ActivPanel Elements series v5.1.200 (released 20 September 2021)
- Release notes for Radix agent v1.27.1 (released 25 August 2021)