Thanks for that information. Can you kindly confirm what version of the ActivDriver you have installed?
We also want to confirm that Java and Flash are both up to date on this computer.
Does the issue occur with a newly created flipchart, or is it only when a certain flipchart is open?
Does the issue occur when logged in as a newly created admin account on that computer?
- Release notes for Radix VISO v1.2.7 (released 10 June 2021)
- Release notes for ClassFlow v6.14 (US release 25 May 2021 / Global release 3 June 2021)
- Release notes for ActivPanel Elements series v5.0.10 (released 13 May 2021)
- Release notes for ActivPanel Elements series v5.0.2 (released 29 April 2021)
- Release notes for ActivPanel Elements series v5.0.0 (released 15 April 2021)