Thanks for that information. Can you kindly confirm what version of the ActivDriver you have installed?
We also want to confirm that Java and Flash are both up to date on this computer.
Does the issue occur with a newly created flipchart, or is it only when a certain flipchart is open?
Does the issue occur when logged in as a newly created admin account on that computer?
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)