Thank you for your reply.
Did you install the latest version of ActivInspire at all as suggested by Jarrad?
If possible, please launch ActivInspire and click on ‘ActivInspire’ on the top and select ‘About ActivInspire’. Please could you let us know the version number listed in bold along the top?
If ActivInspire is showing a version prior to 2.4, please could you uninstall ActivInspire from the machine and then re-download and install ActivInspire 2.4?
Should you be using the latest version of ActivInspire and still having this issue, please let us know for further investigation.
- Release notes for Radix VISO v1.42 (released 2 December 2021)
- Release notes for myPromethean Portal v1.6 (released 1 December 2021)
- Release notes for ActivConnect OPS-G v2.6.0 (released 17 November 2021)
- Release notes for ActivPanel Elements series v5.1.200 (released 20 September 2021)
- Release notes for Radix agent v1.27.1 (released 25 August 2021)