Thank you for your reply.
Did you install the latest version of ActivInspire at all as suggested by Jarrad?
If possible, please launch ActivInspire and click on ‘ActivInspire’ on the top and select ‘About ActivInspire’. Please could you let us know the version number listed in bold along the top?
If ActivInspire is showing a version prior to 2.4, please could you uninstall ActivInspire from the machine and then re-download and install ActivInspire 2.4?
Should you be using the latest version of ActivInspire and still having this issue, please let us know for further investigation.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)