Thank you for posting your question. When you say Stylus, do you mean you are using an interactive monitor/display connected to your PC or are you referring to the pens used with interactive whiteboards?
If the latter, have you checked your board connection? Can you use the pen on the board outside of ActivInspire?
If you could post details for the devices you are using, we’ll be better equipped to help you resolve the issue.
Alternatively, please feel free to call our agents during our support hours for assistance over the phone and quote case reference 00460185.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)