Further to Jon’s point, Not only should the ActivInspire software and ActivDriver be at their latest versions (The installer for both is downloadable from Promethean Planet here), but the Firmware for the ActivExpression devices and the ActivHub need to be at their latest as well. Article 10421 from our Knowledge Base will advise you on how to update the firmware on those devices.
(Support Case 00485876)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)