It may be that your firmware on your hub and your handsets need upgrading to support self paced questions.
And/or It may be you are running an old version on ActivInspire? (Try at least v1.8)
I’m not a Promethean Tech Support agent. But I do a lot of training on the handsets throughout the UK.
Hope this helps?
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)