Could you please tell us the version of ActivInspire you have installed on the PC you are having the issue with? Could you also try and upgrade the firmware of the ActivHub on the working PC and see if that resolves the issue?
We look forward to hearing back from you.
Promethean Technical Support
- Release notes for Radix VISO v1.42 (released 2 December 2021)
- Release notes for myPromethean Portal v1.6 (released 1 December 2021)
- Release notes for ActivConnect OPS-G v2.6.0 (released 17 November 2021)
- Release notes for ActivPanel Elements series v5.1.200 (released 20 September 2021)
- Release notes for Radix agent v1.27.1 (released 25 August 2021)